If you are not completely satisfied with your purchase, we are happy to exchange your new, unworn garter for another color or size, within 30 days of when you received it.
Simply follow 3 steps:
1. Print out the Return/Exchange form and fill it out.
2. Include the completed form inside your return package.
3. Contact Customer Service, and we'll email you a return label to print out and affix to your package.
The cost of return shipping will be deducted from your refund. We will process your return/exchange within 3-5 business days, once your original garter is received.
The Return/Exchange form includes information for reimbursement of your shipping charges in the case of defective items only. Color and size changes of new garters will be returned at the customer's expense. If the garter shows signs of wear or damage you will be notified as to how best to handle the return shipping fees back to you.
If you require expedited shipping service, please indicate that on the form. Shipping fees will be charged accordingly. We also recommend that you request a trackable shipping option for your package back to us as a safeguard so that we can better predict when you'll receive your replacements if necessary.
We can only fulfill your request in a timely manner if information is correct on the form; please double-check all information and write legibly. Do not email the form back to us, please include it in your packaging only.
Contact us if you have any further questions.
The GirlyGoGarter® is a smart, sexy innovation in functional lingerie, made of two-way stretch microfiber with latex-free patented GentleFlex™ grippers, invented and developed by celebrity beauty & style expert Andy Paige. It was more than 5 years in the making and involves at least 19 patents (we weren't kidding about the innovation part)! For more about the GirlyGoGarter®, how it works, what you can carry in it, and who it's designed for, visit the About page. For more about Andy Paige, check out her bio.
The GirlyGoGarter® is designed to fit women's sizes 0-24. Our sizing is based on USA standard ladies' pants sizes. So, if you wear a size 10 in dress pants, you would wear a size M GirlyGoGarter®. If you want to wear your garter higher on your thigh, you may need a larger size than if you choose to wear your garter closer to your knee.
The garter should fit snugly! The sizing chart goes like this:
|GirlyGoGarter® Size||USA Ladies' Pants Size||~ Length|
|Small||0 - 8||14" / stretches to 23" (35 cm / 58 cm)|
|Medium||8 - 16||16" / stretches to 25" (40 cm / 63 cm)|
|Large||16 - 24||22" / stretches to 33" ( 55 cm / 83 cm)|
1. Put the GirlyGoGarter® on your clean, lotion-free, bare thigh (or over fishnet hosiery).
2. Stretch the garter tight around your thigh and secure it with the Velcro at the back of your leg.
3. Load your necessities in the easy-access or lock-flap pockets.
DON'T DO THIS:
X Don't try to wear the GirlyGoGarter® over nylons, pantyhose or pants - it won't stay put unless it's gripping your bare skin.
X Don't put lotion on your leg before putting on the GirlyGoGarter®. Anything between the grippers and your clean, bare leg will cause the garter to slip down.
X Don't close the Velcro and then pull the GirlyGoGarter® up your leg like a stocking. It won't stay up unless you stretch the grippers around your thigh AND THEN attach the Velcro tightly.
For more information, check out the Instructional Video.
Lotions or oils on your skin can reduce the "stickiness" of our patented GentleFlex™ grippers. Simply wipe grippers with a cotton ball soaked in rubbing alcohol to return them to their original grip.
GirlyGoGarters® can be hand-washed or put in the washing machine on the delicate cycle. GlitzyGoGarters® must ONLY be hand-washed - never put in the washing machine. Also, NEVER put any of our garters in the dryer, as this will ruin the patented grippers.
As with any beaded garment, beads may occasionally fall off the GlitzyGoGarter® from time to time with regular wear. This is normal and not preventable, though careful care and hand-washing will minimize the loss.
We ship all over the world, via USPS, FedEX and UPS, and we offer FREE standard shipping to anywhere in the continental USA! If you select USPS as your shipping provider, please understand that the U.S. Post Office does not guarantee estimated ship times. Please allow up to 48 hours processing time before your items are shipped. These 1-2 days are in addition to the estimated days to delivery given by the shipping provider.
For orders outside North America, it may take up to 4 weeks to receive your order, depending on the customs procedures of the receiving country. DHL offers the most reliable and fastest international shipping.
(USPS First Class International is not trackable, insured or guaranteed. We cannot refund you if you select this option and do not receive your package. Use this shipping option at your own risk.)
INTERNATIONAL SHIPPING Time Estimates:
Andy and all of us at Andy Paige Style, Inc. are committed to providing the highest quality products and the best customer service around. Each GirlyGoGarter® is constructed with materials hand-picked by Andy for comfort, style, and durability. We want you to be 100% thrilled with your purchase. If for any reason you aren't, we will gladly accept exchanges of color/size of unworn, unwashed garters, or provide a full refund for defective products, within 30 days of receipt (confirmed by tracking).
If you experience a delay in shipping, please contact us within 30 days. FEDEX and UPS do not keep shipment tracking records past 30 days, so if you do not receive your shipment or your shipment is damaged, please contact us within 30 days, and we will be happy to help.
Contact Customer Service, and we will be happy to take care of you.
Your email address and any other personal information you provide to us is kept strictly confidential on our secure server. We will never share your personal data with anyone, for any reason, and our payment processing is 100% safe, secure and encrypted.