FREE EXCHANGES + FREE SHIPPING (USA)

Returns & Exchanges

If you are not completely satisfied with your purchase, we are happy to exchange your new, unworn garter for another color or size, within 30 days of when you received it.

For customers within the continental USA:

Exchanges for a different color or size are FREE - we cover the return shipping!

Returns are also super-easy and just $4 with our pre-paid return shipping label (or you can ship the item back to us however you choose).  If you use our pre-paid label, we'll deduct $4 from your refund when we receive your return in new condition.  

Simply follow 3 steps:

1. Print out the Return/Exchange form and fill it out.

2. Include the completed form inside your exchange/return package.  

3. Contact Customer Service, and we'll email you a pre-paid shipping label to affix to your package.

We will process your return or exchange within 3-5 business days, once your original garter is received.

Please note:

If the garter shows signs of wear or damage you will be notified as to how best to handle the return shipping fees back to you.

If you require expedited shipping service, please indicate that on the form. Shipping fees will be charged accordingly.

Please double-check all information on your form and write legibly.  Do not email the form back to us - include it in your packaging only.

Contact us if you have any questions!

 

For customers outside the continental USA:    

Simply follow 3 steps:

1. Print out the Return/Exchange form and fill it out.

2. Include the completed form inside your exchange/return package.  

3. Ship your return/exchange back to us, using whatever method you choose.  Be aware that we are not responsible for your package if it is lost in the mail, so consider choosing a return shipping option that includes tracking and delivery confirmation.

We will process your return or exchange within 3-5 business days, once your original garter is received.

Please note:

If the garter shows signs of wear or damage you will be notified as to how best to handle the return shipping fees back to you.

If you require expedited shipping service for your exchange, please indicate that on the form. Shipping fees will be charged accordingly.

Please double-check all information on your form and write legibly.  Do not email the form back to us - include it in your packaging only.

Contact us if you have any questions!

FAQ

What is the GirlyGoGarter® and how does it work?

The GirlyGoGarter® is a smart, sexy innovation in functional lingerie, made of two-way stretch microfiber with latex-free patented GentleFlex™ grippers, invented and developed by celebrity beauty & style expert Andy Paige. It was more than 5 years in the making and involves at least 19 patents (we weren't kidding about the innovation part)! For more about the GirlyGoGarter®, how it works, what you can carry in it, and who it's designed for, visit the About page. For more about Andy Paige, check out her bio.

What's my size?

The GirlyGoGarter® is designed to fit women's sizes 0-24. Our sizing is based on USA standard ladies' pants sizes. So, if you wear a size 10 in dress pants, you would wear a size M GirlyGoGarter®.  If you want to wear your garter higher on your thigh, you may need a larger size than if you choose to wear your garter closer to your knee.

***If you're unsure about your size, go smaller, as our garters stretch up to 4 inches.***

The garter should fit snugly! The sizing chart goes like this:

GirlyGoGarter® Size USA Ladies' Pants Size ~ Length
Small 0 - 8 14" / stretches to 23" (35 cm / 58 cm)
Medium 8 - 16 16" / stretches to 25" (40 cm / 63 cm)
Large 16 - 24 22" / stretches to 33" ( 55 cm / 83 cm)

How do I wear it so it doesn't slip down?

1. Put the GirlyGoGarter® on your clean, lotion-free, bare thigh (or over fishnet hosiery).

2. Stretch the garter tight around your thigh and secure it with the Velcro at the back of your leg.

3. Load your necessities in the easy-access or lock-flap pockets.

DON'T DO THIS:

X Don't try to wear the GirlyGoGarter® over nylons, pantyhose or pants - it won't stay put unless it's gripping your bare skin.

X Don't put lotion on your leg before putting on the GirlyGoGarter®.  Anything between the grippers and your clean, bare leg will cause the garter to slip down.

X Don't close the Velcro and then pull the GirlyGoGarter® up your leg like a stocking. It won't stay up unless you stretch the grippers around your thigh AND THEN attach the Velcro tightly.

How do I take care of it?

Lotions or oils on your skin can reduce the "stickiness" of our patented GentleFlex™ grippers. Simply wipe grippers with a cotton ball soaked in rubbing alcohol to return them to their original grip.

GirlyGoGarters® can be hand-washed or put in the washing machine on the delicate cycle. GlitzyGoGarters® must ONLY be hand-washed - never put in the washing machine. Also, NEVER put any of our garters in the dryer, as this will ruin the patented grippers.

As with any beaded garment, beads may occasionally fall off the GlitzyGoGarter® from time to time with regular wear.  This is normal and not preventable, though careful care and hand-washing will minimize the loss.  

Shipping

We ship all over the world, via USPS, FedEX and UPS, and we offer FREE standard shipping to anywhere in the continental USA!

U.S.A.

If you select USPS as your shipping provider, please understand that the U.S. Post Office does not guarantee estimated ship times. Please allow up to 48 hours processing time before your items are shipped. These 1-2 days are in addition to the estimated days to delivery given by the shipping provider.

COVID NOTICE: Shipping is taking longer than usual these days via ALL METHODS, so please keep that in mind when you place your order.  Both the U.S. Postal Service and private carriers expect shipping delays right now.  We'll get your items shipped as quickly as possible, but we unfortunately can't control how quickly shipping services can get your items to your doorstep.  We've been getting reports of items marked as "delivered" 24-48 hours before they actually arrive.  Again, we don't have control over this leg of the delivery (pardon the pun!), but if you don't receive your items within a few days of their delivery date, please let us know.

INTERNATIONAL

For orders outside North America, it may take up to 6 weeks to receive your order, depending on the customs procedures of the receiving country.  We are not responsible for extra customs charges you are asked to pay by your home country.  We do our best to help reduce the chance you will have to pay anything extra, but we cannot control what actually happens at your country's customs office. 

(USPS First Class International is not trackable, insured or guaranteed. We cannot refund you if you select this option and do not receive your package. Use this shipping option at your own risk.)

INTERNATIONAL SHIPPING Time Estimates updated for COVID

30-Day money-back guarantee and return policy

Andy and all of us at Andy Paige Style, Inc. are committed to providing the highest quality products and the best customer service around. Each GirlyGoGarter® is constructed with materials hand-picked by Andy for comfort, style, and durability. We want you to be 100% thrilled with your purchase. If for any reason you aren't, we will gladly accept exchanges of color/size of unworn, unwashed garters, or provide a full refund for defective products, within 30 days of receipt (confirmed by tracking).

Follow these steps to return or exchange your purchase.

If you experience a delay in shipping, please contact us within 30 days. UPS does not keep shipment tracking records past 30 days, so if you do not receive your shipment or your shipment is damaged, please contact us within 30 days, and we will be happy to help.

Contact Customer Service, and we will be happy to take care of you.

Privacy policy

Your email address and any other personal information you provide to us is kept strictly confidential on our secure server. We will never share your personal data with anyone, for any reason, and our payment processing is 100% safe, secure and encrypted.